Ongoing Challenges with EPR at Robert Jones and Agnes Hunt
The Robert Jones and Agnes Hunt Orthopaedic Hospital NHS Foundation Trust is grappling with persistent issues related to its electronic patient record (EPR) system, Apollo, a year after its implementation in May 2025. Initially aimed at improving efficiency and patient care by enabling clinicians to order tests electronically and manage appointments, the EPR has faced significant challenges that have hindered its effectiveness.
Identifying the Core Issues of EPR Deployment
Among the reported problems are inconsistencies in how clinical documents are titled and stored, leading to difficulties in locating important records. An internal board report published in January 2026 pointed out that the Apollo system has failed to display complete community records, which is critical for comprehensive patient care. In some instances, outages were reported, particularly three module outages that occurred in October, further complicating the workflow for health professionals relying on the EPR for accurate patient information.
The Perspective of Health Leaders
Mike Carr, the chief operating officer and deputy chief executive at the hospital, acknowledged the challenges associated with EPR implementation. “It has taken a while for the system to bed in and realize the benefits that we expected,” he stated. This sentiment echoes the experiences of other NHS trusts that have faced similar hurdles as they adopted new digital systems aimed at enhancing patient care. For instance, multiple NHS trusts have reported issues ranging from problems in capturing real-time patient data to difficulties training staff on these systems.
Collaborative Efforts Towards Improvement
In light of these obstacles, the Robert Jones and Agnes Hunt team, alongside their EPR supplier, System C, is working diligently to troubleshoot and address the remaining issues. Guy Lucchi, Managing Director of Healthcare at System C, expressed the company's commitment to optimizing the EPR system further. “We are fully committed to supporting the trust as it realizes the full benefits and long-term value of the system,” he remarked.
Lessons from EPR Implementation Across the NHS
The challenges faced at Robert Jones and Agnes Hunt reflect a broader trend among NHS trusts during the ongoing rollout of the Frontline Digitisation programme funded through NHS England. With a staggering £1.9 billion earmarked to ensure all trusts have an EPR in place, it highlights the extensive and complex nature of integrating digital health technologies. Many hospitals, including Worcestershire Acute Hospitals and East Cheshire NHS Trust, reported difficulties in adapting workflows and capturing real-time information following their EPR launches.
What the Future Holds for EPR Systems
Looking ahead, the NHSE's Frontline Productivity programme aims to proceed from initial implementation to EPR optimization. Upcoming tools will include AI, ambient voice technology, and enhanced use of federated data platforms. These developments promise to revolutionize the way patient care is documented and managed, provided that they can overcome the foundational challenges that have plagued earlier efforts.
Call to Action for Health Care Leaders
For health care leaders, the ongoing situation at Robert Jones and Agnes Hunt serves as a critical reminder of the complexities involved in digital transformations. As health systems continue to evolve, understanding the limitations of these technologies and actively seeking solutions is vital. Ensuring that EPR systems serve their intended purpose of enhancing patient care should remain a top priority. Engaging with stakeholders, fostering collaborative solutions, and investing in training are essential steps forward in realizing the full potential of electronic patient records.
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